SHIPPING POLICY
Where do we shipping from?
Orders are shipped from 6335 Altacrest Lane Knoxville, Tennessee 37931
When are orders shipped out?
Orders are shipped out Monday - Friday around 5:00 pm - 7:00 pm
Orders placed before 11:59 pm will be shipped out the following day.
- Example 1: You place an order at 11:45 pm on Wednesday then your order will be shipped out around 7:00 pm Thursday.
- Example 2: You place an order at 11:45 pm on Saturday then your order will be shipped out around 7:00 pm Monday.
How long will it take for my order to arrive? (Domestic USA)
We offer 3 shipping speed:
First Class / 2 - 8 days
Priority / 1 - 3 days
Expedited / 1 - 2 days
We define "days" as a period of time between 8 am - 8 pm.
- Example: You place an order on Thursday at 10:30 pm with Expedited shipping (1 - 2 days). Your order will be processed and fulfilled on Friday. The post office will receive the package around 5:00 pm - 7:00 pm. They will then have Saturday (8 am - 8 pm) and Sunday (8 am - 8 pm) to deliver the package. If they fail to deliver by the 2 day shipping time we advertise then you are entitled to a shipping cost reimbursement.
Contact us directly to collect your reimbursement.
How long will it take for my order to arrive? (International)
We offer 1 shipping speed:
First Class / 10 - 30 days
We define "days" as a period of time between 8 am - 8 pm.