SHIPPING POLICY

Where do we shipping from?

Orders are shipped from 6335 Altacrest Lane Knoxville, Tennessee 37931

When are orders shipped out?

Orders are shipped out Monday - Friday around 5:00 pm - 7:00 pm

Orders placed before 11:59 pm will be shipped out the following day.

- Example 1: You place an order at 11:45 pm on Wednesday then your order will be shipped out around 7:00 pm Thursday.

- Example 2: You place an order at 11:45 pm on Saturday then your order will be shipped out around 7:00 pm Monday.

How long will it take for my order to arrive? (Domestic USA)

We offer 3 shipping speed:

First Class / 2 - 8 days

Priority / 1 - 3 days

Expedited / 1 - 2 days

We define "days" as a period of time between 8 am - 8 pm.

- Example: You place an order on Thursday at 10:30 pm with Expedited shipping (1 - 2 days). Your order will be processed and fulfilled on Friday. The post office will receive the package around 5:00 pm - 7:00 pm. They will then have Saturday (8 am - 8 pm) and Sunday (8 am - 8 pm) to deliver the package. If they fail to deliver by the 2 day shipping time we advertise then you are entitled to a shipping cost reimbursement.

How long will it take for my order to arrive? (International)

We offer 1 shipping speed:

First Class / 10 - 30 days

We define "days" as a period of time between 8 am - 8 pm.